By paying for any tier of Membership, volunteering, or being in the Kuleana.work coworking space you agree to the terms of this doc. You should definitely read it through, at least once.
These terms might change without prior notice; an up-to-date copy of this agreement will always be next to the printer in the open area. You can also find the latest copy at Kuleana.work in the footer.
Kuleana.work provides members ( that’s you ) with flexible weekly or month-to-month membership options. We do not use the terms lease, tenant, or landlord because we are not leasing space. All membership options can be terminated without notice or reason by either Kuleana.work or the member.
We reserve the right to refuse service to anyone. We strive to be open, diverse, and embracing while doing all we can to curate what we feel is the best community for our Members.
Section 01: Kuleana.work
Kuleana is a Hawaiian word that loosely means responsibility felt for helping one’s brother or sister. It is often used when describing the idea of helping out others to make the community better for everyone, so in that spirit we’ve created these guidelines to make sure everyone feels at home and understands how we see things.
While we’re not going to make you swear on a stack of sacred texts, we do ask you to promise to hold these same values and be cool.
Our membership tiers and pricing are works in progress, and might change with no notice. We’ll try to avoid this.
We distinguish between Weekly Pass Members and Monthly Members. When we use the term “Monthly” Member we’re referring to any Membership that is charged on a monthly basis. This includes Open, Dedicated Desk, or other monthly memberships.
Our current Community Managers are:
Jennifer
Anne
Pete
Kim
Section 02: Show Aloha
In consideration of use of the Kuleana.work space, make a small promise to welcome other members and their guests with aloha.
This could sometimes include: offering a quick intro and tour (no microphone or backward walking required) if you see someone poke their head into the space. Please treat people like they’re in your home: don’t ignore them. Show them around or ask how their day was, and if you don’t know what they do when they’re working here, then ask. If someone looks lost, point them in the right direction.
Section 03: Opening and Closing
First in - You might be the first one in, before a Community Manager is there. Or you might come in late after all the lights have been turned out and the air conditioning turned off. If you’re the first one in, please feel free to turn on the lights, and the AC if you’re warm. If you’re not warm, it’s okay to leave the AC off.
Last out - It could be that you’re the only one left in the place at night. If you happen to be the last one out, please turn off all the bright overhead and kitchen lights, turn off the AC, and make sure neither of the water taps are running. Two lights in the main space are always on, can’t be turned off. On your way out check the front doors to make sure they’re shut and locked. Thank you in advance.
The space is accessible 24/7 for members.
Section 04: Parking
Park in any valid parking space that Kukui Grove mall provides. Please obey all signage and laws.
Section 05: Space Cleanliness
The staff gives the place a once-over every few days. They do:
▪ clean and vacuum the common work areas and bathroom
▪ clean and vacuum the meeting spaces
▪ empty the trash
The staff does NOT:
▪ clean the dirty cups, mugs, or dishes
▪ clean dedicated desks
As Kuleana.work Members we have to take care of some things ourselves.
▪ Dishes Please wash, dry, and put away your cups, mugs, dishes, and silverware.
▪ Guests We know you’re going to have guests from time to time. We encourage that but please make sure to clean up after them.
▪ The Trash If the trash is super full prior to the evening cleaning, feel free to take it out and place it in one of the mall garbage cans, or definitely mention it to a staff member; you’re part of our family and we want you to feel empowered with the space.
▪ The Fridge There is a roll of masking tape and a Sharpie on top of fridge. Each Friday afternoon the fridge is cleaned out. If something is not clearly marked with a piece of tape and a name it will be tossed at the end of the week, along with its container. No exceptions.
▪ Vaping Don’t do it. But if you must, please take it outside and away from the door(s). No vaping in the meeting spaces, phone booths, kitchen, or any other communal space inside Kuleana.work’s coworking space. You think people won’t be able to tell, but we all can.
Please let a staff member know about any spills, messes, or icky whatevers. Please put your trash in a trash bin. We don’t have a recycle bin, so if you’d like to recycle please deliver your recyclables to the proper offsite bin.
Section 06: Space Access
For Members our space is available 24/7. If you’re a monthly member we’ll give you a way to access the space when we onboard you. Feel free to come and go as you like, but if you’re the only one in the space please don’t leave it unlocked, even just to grab a coffee.
For Weekly members, come to the space and meet with us after you sign up, and we’ll figure out a way and schedule for you to access the space.
Weekly Pass
Weekly Pass people must have a Cobot profile and valid payment method on file before using the space/accessing the wifi/using a conference room. If the payment method on file becomes invalid, all access is immediately suspended until a valid method is posted.
Dedicated Desk Members may leave items in the space overnight in their area, everyone else must bring all their items with them when they leave. Food in the refrigerator is an exception, as detailed elsewhere in this doc.
Folks accessing the space with a weekly pass are not issued keys.
Section 07: Meeting Room
We consider the meeting room to be a regulated amenity and resource. If you use the meeting room at all - even for ten minutes - you’re expected to book it with one of your allotted hours. You can check the call room’s schedule online, or you can ask a staff member.
Each membership level is allocated a monthly amount of time to reserve the meeting room. Unused blocks of time don’t carry over month-to-month; they simply vanish like red dirt dust in the wind, and are replaced with your new allotment if you renew.
▪ Weekly – 1 hour that week (please see a manager to schedule this time)
▪ Monthly - 5 hours monthly
▪ Dedicated – 10 hours monthly
Buying more hours If you have used your allotted time you can purchase additional meeting space hours at $10 an hour.
Guaranteed availability We do not guarantee meeting space availability. With that said we will always do our best to find an accommodation for you if the calendar looks full.
Phone/Podcast Booths For making phone calls, video calls, or chilling out for a few minutes. Please be courteous and show aloha, here. It is not a valid place to camp; please don’t do this.
Section 8: Internet Access
We have blazing fast member-only logged-in Wi-Fi at Kuleana.work. Our expectation is that it’s always up. Access is for our members and we rotate the password on a (mostly) monthly basis; please don’t share this. It’ll be written somewhere in the open area, usually near the printer
We do everything possible to provide the best Internet speeds. Due to forces outside of our control we occasionally have outages. We do not provide refunds or compensate members in any way for Internet downtime caused by Internet service providers.
Open Members use the network named “Kuleana Open” and Dedicated Desk members use “Kuleana Dedicated” network. The password to Open is by the printer. We’ll notify members by email when we change the password.
Section 9: Printing
We have one Brother MFC printer/scanner/fax machine for your free use. Members have access via the “Kuleana Open” network to print documents. Most computers connected to the network “see” the printer automatically.
If yours doesn’t, ask a staff member for some help. We’re probably not experts with your laptop, but we can try. We can’t guarantee your device will access the printer, but we haven’t seen any serious issues yet.
We provide a black & white toner and printing paper. This is to be used for small printing jobs; please don’t print your next novel here. We get along well with The UPS shop here in the mall, please consider them for your bigger print jobs.
Section 10: Communication
Right now if you’re not at the space the best way to get a hold of us is texting. You may text or call 808-515-6077 or one of the Community Managers directly, though availability will vary.
Section 11: Space Sharing
Please show respect for others using the space. Some people are Chatty Cathys and some are Silent Sals. Neither of these are wrong ways to be. While this is your home please be conscious of your neighbors’ work habits.
If they have their headphones on then please send them a digital message before you bother them in person - it may disrupt their workflow.
For you headphoners, if someone is having a conversation near you and it’s bothering you feel free to move somewhere more secluded or politely asked them to keep it down – book the conference room for a little bit or hop into one of our quiet phone booths.
We expect people should be able to have subdued conversations in the open areas. Having prolonged phone or video conversations at normal, can-you-hear-me-now volume is not cool; please use a phone booth for those kinds of convos.
Be thoughtful and mindful of what you share openly in the space. It is never, ever cool to have the other end of your convo coming through your speakers or your phone for everyone in the space to hear. Please use your headphones or book the conference room.
Please take up only one “space.” If you’re spread out over more than one space it denies someone else the chance to sit in what should be a free space. The coworking space might be empty when you get there and spread out, but might fill as time goes on so please be mindful of your use of space.
Keep in mind you share this space with others – it is not your living room.
Section 13: Guests & Kids
You’re welcome to bring guests to join you at Kuleana.work. The following restrictions apply:
Our Guest policy should not be interpreted as 2-for-1. We want Members to be able to have guests for visits, client meetings, and so on. If you’re working with a long term “guest” such as a friend over multiple visits, that person should buy their own Pass/Membership.
Weekly Pass people are allowed one guest at a time, and must be in the same space (open space or conference room) as their guest at all times. Neither can use the phone booths while the other is present in the space.
Monthly Members have more leeway; this is meant for occasional guests or client meetings. If you’re having a meeting with several people you should book the call room.
You must be in the space at all times with your guest(s). They need to abide by all the same things you do in the Member Agreement. You’re responsible for them at all times, of course.
Spouse/partner amenity: If you’re a monthly member, feel free to let your partner/spouse use the space when you’re not there (they need to get an orientation and have a key when they’re here in the space). All the rules apply, and any snags come back to you. A brief visit or occasional meeting together is fine, but you shouldn’t use the space at the same time as your partner. This amenity was developed with parents in mind, who alternate coming into town with their kids.
Kids – your kids count as guests and must be quiet, seated, and well-behaved at all times. You must be present with your child in the space at all times; if you step out for any reason, even to grab a coffee or use the restroom, your child must come with you. If you leave your child unattended in the space we’ll cancel your Membership without refund.
For classes or other meetings with kids or anyone under 18, prior arrangements must be made with staff.
Section 14: Dogs and Pets
We truly love them, but our lease prohibits pets from just hanging out. This is as much a bummer for us as it may be to you. Properly trained and designated service animals are welcome, as directed by law.
Section 15: Payment
Initial payment for all membership types starts online at https://kuleana.work/memberships/
For Members’ recurring charges we use the coworking portal Cobot. You can access this site and your account info/history at:
https:// kuleana-work.cobot.me
Payment occurs on Membership start date and then for monthly Memberships recurs automatically on the first of the month until membership is canceled. When you sign up, you explicitly give your authorization to charge your credit card on the recurring basis. If you start a day other than the first of the month, your first month charge will be prorated. If you have any questions about or access issues with the portal, please don’t hesitate to ask us.
You sign up for the period of Membership you select and we have a variety of Membership tiers to suit your needs. If you’re a Weekly or Monthly Member, you cannot split your time up or receive a refund for “unused” days.
If you don’t use the space in a given billing period, we will not refund you for the “unused” time. Your membership fee is for the access of the space, not a billing of the actual use of it.
Failure to pay Failure to pay overdue invoices within 10 days of the first of the month will result in termination of Membership. You will automatically receive notices if there was any issue processing your credit card on file.
Section 16: Other Amenities
For everyone…
Coffee/water We’ll have coffee and water flowing all the time. Help yourself to the stuff that’s in the kitchen (you may need to make the coffee yourself; please feel free).
Sometimes people will bring other stuff to drink and leave it in the fridge; if it’s not marked with a name feel free to grab a bottle/can; that’s what it’s there for.
Classes, workshops, and events we offer classes during the week and occasionally host workshops and events. If Kuleana.work is presenting these and they’re open to the public, they’re free for Members of any kind and typically a low cost for non-members. If someone besides us is presenting they set up the fee, but Kuleana.work Members receive a discount on admission.
If you’d like to use the space for your class let us know and we can work with you to make that happen.
Big TV - Members may use the big TV when it’s not in use for the space, casting to it with your laptop or logging into one of the TV apps with your credentials.
iPad - Members may use the space iPad when it’s not otherwise occupied. We have Medium membership, a subscription to The Garden Island, and an assortment of articles, essays and periodicals in the “Books” app you’re welcome to peruse. Please don’t bring the iPad out of the space.
For Monthly Members…
Extra monitors We’ll have a few extra monitors you can use. When you’re done or leave for the day please return them to where you found them, and please leave the dongle attached. These are offered on a first-come-first-served basis, and we really can’t offer much by way of tech support in hooking up your laptop. Good luck with that.
Lockers we have some lockers for your stuff. These are available on a first-come-first-served basis. You can use a lock if you’d like. Just like school, if we have an immediate and compelling reason to go into any locker, we will.
Mailing address - monthly members may receive mail at the space. Please speak with a Community Manager for more information.
Quirky reference library - our collection of books is available for members to peruse and check out; please see a Community Manager if one catches your eye.
Section 17: Termination
Kuleana.work reserves the right to terminate any membership at any time without notice and without a refund.
Failure to follow any of the guidelines outlined in this document can result in termination of membership and no prorated refunds will be given.
Depending on the violation, we’ll most likely work with you and possibly talk through things before coming down with a termination. We’re pretty chill in most things.
Section 18: Liability
Indemnification and Release of Liability. In consideration for receiving permission to use the space at Kuleana.work you RELEASE, WAIVE, AND DISCHARGE, and agree to iINDEMNIFY AND HOLD HARMLESS Kuleana Cowork Corporation its officers, agents, or employees (hereinafter referred to as RELEASES) from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or relating to any loss, damage, or injury, including death, that maybe sustained by you or your guests, or to any property belonging to you or your guests, while in or on the premises, IF SUCH LOSS IS CAUSED BY YOUR ACTION, INACTION, OR NEGLIGENCE and regardless of whether such liability arises in tort, contract, strict liability, or otherwise to the fullest extent allowed by law.
You voluntarily assume full responsibility for any risks of lost property, damage, or personal injury, including death, that maybe sustained by you or your guests, or any loss or damage to property owned by you or them IF CAUSED BY YOUR OWN OR YOUR GUESTS’ ACTIONS, INACTIONS, OR NEGLIGENCE, to the fullest extent allowed by law.
Governing law. Let’s keep it local. This Agreement shall be governed by and construed in accordance with the laws of the state of Hawaii. The parties consent to exclusive jurisdiction and venue in the federal and state courts sitting in Kauai County, Hawaii
Section 19: Cancellation
You can cancel your membership online. If you want us to cancel your membership, you need to write an email and tell us. Send us an email to:
admin@kuleana.work
The email is necessary so that we have a record of your request.
If you were given a key, you need to return the key within a week of your cancellation, or we’ll charge your card on file for the expense of re-keying our lock.
Section 20: Refund Policy
Hakuna. There are no refunds, except where otherwise specifically noted, above.
Cobot is the web platform used by Kuleana.Work to provide this website.
See Cobot Terms